Mate 3 Lost Connectivity

Mate3 and Mate3s communications devices for Outback Power
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ForeverHomestead
Forum Expert
Posts: 50
Joined: Tue Nov 13, 2018 8:58 am
My RE system: Radion 8000w Inverter, Load Center, Mate3, FNDC, Hub 10, Midnight Classic Controller x3, 10 Kw Array, Generac Ecogen, PV Combiner Box x2, Midnight Solar Birdhouse
Location: South Bruce Peninsula, Ontario
Contact:

Mate 3 Lost Connectivity

Post by ForeverHomestead »

Hello Everyone,

My mate 3 has been on my network for years now. I use he data as part of my smarthome system. Last week I had some internet issues and when I got that sorted out I realized that my mate 3 is no longer online. Optics does not work and neither does my custom script. I checked the ethernet cable and there does not appear to be an active connection. No light on the router or mate. I tried a different port and a different patch cord. I updated the firmware to the latest and the Ethernet portion of the update failed. The firmware shows at all 0's.

Any suggestion?
raysun
Forum Overlord
Posts: 11227
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01 - Series Stacked, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
2 Midnite Solar MNPV6 combiners w/20A DC disconnects.
Honda EU7000is gas fuel generator
Off-Grid

Re: Mate 3 Lost Connectivity

Post by raysun »

If there's no link light on the ethernet port, it sounds like the Ethernet processor module is damaged. If that's the case, unfortunately the only option is to replace the Mate.
ForeverHomestead
Forum Expert
Posts: 50
Joined: Tue Nov 13, 2018 8:58 am
My RE system: Radion 8000w Inverter, Load Center, Mate3, FNDC, Hub 10, Midnight Classic Controller x3, 10 Kw Array, Generac Ecogen, PV Combiner Box x2, Midnight Solar Birdhouse
Location: South Bruce Peninsula, Ontario
Contact:

Re: Mate 3 Lost Connectivity

Post by ForeverHomestead »

That is what I was afraid of. Thanks for the reply
raysun
Forum Overlord
Posts: 11227
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01 - Series Stacked, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
2 Midnite Solar MNPV6 combiners w/20A DC disconnects.
Honda EU7000is gas fuel generator
Off-Grid

Re: Mate 3 Lost Connectivity

Post by raysun »

ForeverHomestead wrote: Fri Sep 22, 2023 1:29 pm That is what I was afraid of. Thanks for the reply
Sorry to be the bearer of bad news.
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