A recurring error dated 2033

Mate3 and Mate3s communications devices for Outback Power
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pioneerMan
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My RE system: 12 volt system
26 lead acid batteries, 6V, each rated at 210 amp hours
12 solar panels (Mitsubishi 125 Watt)
Outback VFX2812 inverter and two FLEXmax 60 inverters
Trimetric 2030A battery monitor
Mate 3d
Dual fuel 4500 watt AC generator
Location: Northern Utah

A recurring error dated 2033

Post by pioneerMan »

This error continues to always present itself at the top of the list of events. I assume because these are sorted by date, and this particular error has a date in the future. Is the tech team aware of this "bug" in the firmware? And yes, the date and time are correct on my Mate 3s.

error1.jpeg

error2.jpeg
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David LeBow
OutBack Management
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Location: Bellingham, WA

Re: A recurring error dated 2033

Post by David LeBow »

You didn't list an Optics site in your profile, so I couldn't have a look.

Can you tell me what firmware version your Mate3 is running?

From the Mate3 home screen:

Steps from home screen:
1. Press Lock
2. Enter user code
3. Press Enter
4. Choose Settings
5. Choose System
6. Choose Firmware Versions
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
pioneerMan
Forum Guru
Posts: 168
Joined: Wed Jan 09, 2019 3:40 pm
My RE system: 12 volt system
26 lead acid batteries, 6V, each rated at 210 amp hours
12 solar panels (Mitsubishi 125 Watt)
Outback VFX2812 inverter and two FLEXmax 60 inverters
Trimetric 2030A battery monitor
Mate 3d
Dual fuel 4500 watt AC generator
Location: Northern Utah

Re: A recurring error dated 2033

Post by pioneerMan »

I have a folder on my computer containing the most recent firmware that was installed on the Mate. The folder has a name of:

mate3s_1_4_6

Now that I have the attention of the tech team, is this also the right place to ask why some dates in the Mate use 24 hour military time and other places use a 12 hour time stamp? Why isn't there a consistent standard throughout?
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David LeBow
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Posts: 667
Joined: Sun May 03, 2015 10:42 am
Location: Bellingham, WA

Re: A recurring error dated 2033

Post by David LeBow »

Could you please follow the steps shown above on your Mate3 and post the version results?
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
pioneerMan
Forum Guru
Posts: 168
Joined: Wed Jan 09, 2019 3:40 pm
My RE system: 12 volt system
26 lead acid batteries, 6V, each rated at 210 amp hours
12 solar panels (Mitsubishi 125 Watt)
Outback VFX2812 inverter and two FLEXmax 60 inverters
Trimetric 2030A battery monitor
Mate 3d
Dual fuel 4500 watt AC generator
Location: Northern Utah

Re: A recurring error dated 2033

Post by pioneerMan »

Mate3s = 001.004.007
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David LeBow
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Posts: 667
Joined: Sun May 03, 2015 10:42 am
Location: Bellingham, WA

Re: A recurring error dated 2033

Post by David LeBow »

Thanks,

There were changes made in 1.4.7 which can leave some old event log entries "uninterpretable" - I think that your 2033 event is similar. If you look at page 50 of the Mate3S Programming Guide (https://www.outbackpower.com/downloads/ ... de_web.pdf), you can see how to delete events from the Mate3S event log. Give that a try to see if you can lose these undesired entries.

About the 24/12-hour issue: this is a known issue. The developer feels that it only (ok, "only") visible on the live time display on the generator page and shouldn't otherwise affect any operations. There's a development ticket to look at this in a future release.

Hope that helps!

David
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
pioneerMan
Forum Guru
Posts: 168
Joined: Wed Jan 09, 2019 3:40 pm
My RE system: 12 volt system
26 lead acid batteries, 6V, each rated at 210 amp hours
12 solar panels (Mitsubishi 125 Watt)
Outback VFX2812 inverter and two FLEXmax 60 inverters
Trimetric 2030A battery monitor
Mate 3d
Dual fuel 4500 watt AC generator
Location: Northern Utah

Re: A recurring error dated 2033

Post by pioneerMan »

David LeBow wrote: Fri Jul 08, 2022 12:22 pm About the 24/12-hour issue: this is a known issue. The developer feels that it's only visible on the live time display on the generator page and shouldn't otherwise affect any operations. There's a development ticket to look at this in a future release.
That's not quite true, as you can also see it in the Event History Detail page:


24hour.jpeg
pioneerMan
Forum Guru
Posts: 168
Joined: Wed Jan 09, 2019 3:40 pm
My RE system: 12 volt system
26 lead acid batteries, 6V, each rated at 210 amp hours
12 solar panels (Mitsubishi 125 Watt)
Outback VFX2812 inverter and two FLEXmax 60 inverters
Trimetric 2030A battery monitor
Mate 3d
Dual fuel 4500 watt AC generator
Location: Northern Utah

Re: A recurring error dated 2033

Post by pioneerMan »

David LeBow wrote: Fri Jul 08, 2022 12:22 pm There were changes made in 1.4.7 which can leave some old event log entries "uninterpretable" - I think that your 2033 event is similar. If you look at page 50 of the Mate3S Programming Guide, you can see how to delete events from the Mate3S event log. Give that a try to see if you can lose these undesired entries.
I gave it a try and it did not go well. There are only preset options to choose from, like delete:

last 1 day
last 2 day
last 1 week
last 1 month
last 2 year

etc.

There is no option to delete an errant event log dated 2033 without apparently deleting everything. Or am I missing something?

Thank you.
pioneerMan
Forum Guru
Posts: 168
Joined: Wed Jan 09, 2019 3:40 pm
My RE system: 12 volt system
26 lead acid batteries, 6V, each rated at 210 amp hours
12 solar panels (Mitsubishi 125 Watt)
Outback VFX2812 inverter and two FLEXmax 60 inverters
Trimetric 2030A battery monitor
Mate 3d
Dual fuel 4500 watt AC generator
Location: Northern Utah

Re: A recurring error dated 2033

Post by pioneerMan »

David, is there any other option other than deleting ALL of my saved events in the log?
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David LeBow
OutBack Management
Posts: 667
Joined: Sun May 03, 2015 10:42 am
Location: Bellingham, WA

Re: A recurring error dated 2033

Post by David LeBow »

I'm not a Mate expert, but poking around the folks who are, it doesn't seem that there's a way to just delete that one zombified event entry besides clearing the log altogether. I hear that page 47 of the Mate3s programming guide explains how to export the log before clearing it, if that's something you'd like to do first.
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
User avatar
David LeBow
OutBack Management
Posts: 667
Joined: Sun May 03, 2015 10:42 am
Location: Bellingham, WA

Re: A recurring error dated 2033

Post by David LeBow »

An additional thing to try. I do not have a way to test this or confirm this today, but the Mate3 manual has more detail about Event Log management than the Mate3s manual. According to the Mate3 manual, if the user scrolls through the list of events until the rogue event is selected, then presses Continue, he will be prompted to delete the event. Seems an easy thing to try.
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
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