OpticsRE connectivity Issues

Discussion about the OutBack OpticsRE system monitor

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JRHill
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My RE system: 48v OB inverter and charge controller, hub and mate3s.
Location: PNW
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Re: OpticsRE connectivity Issues

Post by JRHill »

Anyway, I was out of town for 6 days. I checked the system at home with the android phone app each day as the weather was clouded over and rainey. It worked like a champ. I didn't try to make any changes though.

BTW, I noticed the phone app doesn't have the daily accumulators for Solar, Gen and Load at the top of the graph area. I tried to find them in other tabs, etc, but they don't seem to exist of the phone app. They are kind of handy to compare the day's totals.
raysun
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My RE system: Flexpower Two: (2) FXR3048A-01 - Series Stacked, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
2 Midnite Solar MNPV6 combiners w/20A DC disconnects.
Honda EU7000is gas fuel generator
Off-Grid

Re: OpticsRE connectivity Issues

Post by raysun »

It's good news that you can log in with the Android app.
I get the dreaded "Something went wrong" message when I try.
chrisski
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My RE system: 8048 Radian w/ Load Center
Mate 3
Flex max 100 afci X 2
Fortress eFlex 5.1 kWh Battery X 4
TP1000 for Internet Connectivity
Location: Central AZ, lowland desert

Re: OpticsRE connectivity Issues

Post by chrisski »

FWIW, I was able to log in the website and make changes with my mobile device, an i Phone
raysun
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Posts: 11402
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01 - Series Stacked, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
2 Midnite Solar MNPV6 combiners w/20A DC disconnects.
Honda EU7000is gas fuel generator
Off-Grid

Re: OpticsRE connectivity Issues

Post by raysun »

chrisski wrote: Wed Jun 19, 2024 12:14 pm FWIW, I was able to log in the website and make changes with my mobile device, an i Phone
Guess I'll have to open a support ticket.
😆
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intellact
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My RE system: GVFX 3624 and MATE/MATE3/AXS Port with four Surette flooded lead-acid batteries (24V). Deactivated wind turbine. System now acts as UPS back-up. Monitored by WattPlot, of course.
Location: Ontario, Canada
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Re: OpticsRE connectivity Issues

Post by intellact »

raysun wrote: Wed Jun 19, 2024 12:19 pm
chrisski wrote: Wed Jun 19, 2024 12:14 pm FWIW, I was able to log in the website and make changes with my mobile device, an i Phone
Guess I'll have to open a support ticket. 😆
Yet another reason why WattPlot takes some getting used to...

When a user reports an issue, I respond. :shock:

(Usually with an apology and a note to say it has been fixed. :wink: )
Andrew Welch, creator of WattPlot
raysun
Forum Overlord
Posts: 11402
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01 - Series Stacked, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
2 Midnite Solar MNPV6 combiners w/20A DC disconnects.
Honda EU7000is gas fuel generator
Off-Grid

Re: OpticsRE connectivity Issues

Post by raysun »

intellact wrote: Wed Jun 19, 2024 1:07 pm
raysun wrote: Wed Jun 19, 2024 12:19 pm
chrisski wrote: Wed Jun 19, 2024 12:14 pm FWIW, I was able to log in the website and make changes with my mobile device, an i Phone
Guess I'll have to open a support ticket. 😆
Yet another reason why WattPlot takes some getting used to...

When a user reports an issue, I respond. :shock:

(Usually with an apology and a note to say it has been fixed. :wink: )
It's a bit unfair. Andrew rarely let's you work up a righteous rant before fixing your life-and-death issue. 🤣
And yes, he's Canadian, so no matter what, you're getting an apology.
bdimambro
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My RE system: Outback Power 24VDC Power Panel 2x VXFR3524A / 2x FM100 - Currently Building

Re: OpticsRE connectivity Issues

Post by bdimambro »

It's Monday, June 24th and I am still unable to login to the Android app. I get the "Something went wrong ..." message. The webb app is working.

Brian
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eastrader
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My RE system: VFX3648 inverter
FM 80 charge controller
Mate 3
Off Grid
3 x Samsung 100ah lithium batteries
8 Polycrystalline solar panels (240-250 watt)
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Re: OpticsRE connectivity Issues

Post by eastrader »

From what I "read", the app guys were let go, and the security server for the app shut down. No reason was given other than the rumor about the breakup of OutBack into different parts by the holding company.

For clients and me, we used Chrome to go to the website and then saved it to our home screen on tablets and cell phones.
Hybrid solar/ grid is my desire
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