Softkey 1 & 2 intermittent op

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My RE system: VFX-3524, FM60-150VDC, 10-port hub, Mate-2, associated switchgear

Softkey 1 & 2 intermittent op

Post by Hal_Ferguson78 »

Hi Forum,
I have a Mate 2 running V: SN MA1723F0100555 (2011) and I’ve been experiencing a recurring problem for about 8 months. The softkeys one and two occasionally fail to function. This seems to come and go at whim. Pulling the ethernet cable and reinitializing has no effect.
Is this a common failure? Do I need to order a replacement or can I pursue another course of action?
Hope to hear from you!
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