Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Descriptions and registration information for instructor-led training events
Post Reply
Jnbartho@yahoo.com
Forum Junior Member
Posts: 3
Joined: Mon Jan 17, 2022 3:29 pm
My RE system: Radian 8048
Mate 3
8.4KW PV

Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Post by Jnbartho@yahoo.com »

I’m looking for any tips and tricks to get my Mate3 back online. I’m told this is a known problem but I’m out of warranty so my only option is to buy a Mate3s.

Ethernet is 000.000.000

Have downloaded new firmware and attempted to reinstall 15+ times. Used the up button technique along with the normal.

Any help would be greatly appreciate
raysun
Forum Emperor
Posts: 7795
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
Honda EU7000is gas fuel generator

Re: Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Post by raysun »

I found this wrinkle on the "button tequnique" this morning. It calls for two update passes. Give it a try.

https://enersysservice.force.com/Outbac ... s-firmware

If the ethernet processor is not taking the firmware update, the Mate may need replacement.
Jnbartho@yahoo.com
Forum Junior Member
Posts: 3
Joined: Mon Jan 17, 2022 3:29 pm
My RE system: Radian 8048
Mate 3
8.4KW PV

Re: Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Post by Jnbartho@yahoo.com »

Thank you.

I have completed the steps and the result is the same.

After pressing the up key the next screen says “wait Ethernet processor unit”.

Then I get an Ethernet timeout error.

Finally the rest of the firmware update completes its cycle and the system comes back online.

I down to believing the Ethernet processor is not accepting the firmware update.

I appreciate the help but think I’m down to replacing the Mate3 with a Mate3s
raysun
Forum Emperor
Posts: 7795
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
Honda EU7000is gas fuel generator

Re: Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Post by raysun »

It does sound as if that may be the case. When the Mate is plugged into the LAN, are the activity lights on the ethernet socket blinking or lit?
Jnbartho@yahoo.com
Forum Junior Member
Posts: 3
Joined: Mon Jan 17, 2022 3:29 pm
My RE system: Radian 8048
Mate 3
8.4KW PV

Re: Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Post by Jnbartho@yahoo.com »

Good question. I’ll have to check that one out.

If I remove and change the internal battery inside the Mate3 will that dump the program?

Wondering if a weak internal battery might be adding to the problem.
raysun
Forum Emperor
Posts: 7795
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower Two: (2) FXR3048A-01, (2) FM80, MATE3s, FlexNetDC
6 SimpliPhi 3.8-48 (48v @ 75AH. 450AH total)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
Honda EU7000is gas fuel generator

Re: Mate3 Ethernet not taking 3.019.001 firmware, offline with optics re

Post by raysun »

Jnbartho@yahoo.com wrote: Wed Jan 19, 2022 1:09 pm Good question. I’ll have to check that one out.

If I remove and change the internal battery inside the Mate3 will that dump the program?

Wondering if a weak internal battery might be adding to the problem.
There's an internal battery? I'd assume it is a lithium button cell, powering a real-time clock in the Mate. Its unlikely it would have anything to do with the ethernet processor. Unknown if it would impact NVRAM. I'd think not though.
Post Reply