Something is wrong with the config events

Discussion about the OutBack OpticsRE system monitor

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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Something is wrong with the config events

Post by EA6LE-ONE »

About 20 min ago my main system went off.

there were a lot of events with config that appear in the event history with inverters and CCs settings and at one moment inverter 1 tripped off, the battery breaker was tripped.
just turn it on and everything seems to be ok.
this is the fist time ever happened.

This is scary as until now nothing happened while having this events that was suggested that are ghost events or system reading the settings.

check the logs (no time to trim them)

ErrorMain PowerINV2Inverter input on port 2 has lost phase.--------03/23/2021 12:28

ErrorMain PowerINV2Inverter on port 2 has detected Inverter Stacking Error.--------03/23/2021 12:28

ErrorMain PowerINV3Inverter on port 3 has detected Inverter Stacking Error.--------03/23/2021 12:28

ConfigMain PowerINV2AUX OFF: Batt <440VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV3High Battery Cut-In Voltage560VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Gen Transfer Delay1,0000msecsOn-Site03/23/2021 12:27

ConfigMain PowerINV2AUX Relay ON: Batt >560VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Grid Input ModeMini GridGenerator--On-Site03/23/2021 12:27

ConfigMain PowerINV2Charger Operating ModeONOFF--On-Site03/23/2021 12:27

ConfigMain PowerINV2AUX Relay OFF: Batt <440VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Gen Input ModeMini GridGenerator--On-Site03/23/2021 12:27

ConfigMain PowerINV2Grid Connect Delay0.20MinutesOn-Site03/23/2021 12:27

ConfigMain PowerINV2AUX ON: Batt >560VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Output Voltage2400VACOn-Site03/23/2021 12:27

ConfigMain PowerINV3Mini Grid Connect to Grid480VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Slave Power Save Level10RankOn-Site03/23/2021 12:27

ConfigMain PowerINV2Float Voltage53.60VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2EQ Voltage56.40VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Grid Upper Voltage Limit1320VACOn-Site03/23/2021 12:27

ConfigMain PowerINV2Charger AC Limit100AACOn-Site03/23/2021 12:27

ConfigMain PowerINV2Low Battery Cut-In Voltage55.60VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV3GSconfig EE Write Enable10--On-Site03/23/2021 12:27

ConfigMain PowerINV2Gen Connect Delay0.50MinutesOn-Site03/23/2021 12:27

ConfigMain PowerINV2Gen Input AC Limit350AACOn-Site03/23/2021 12:27

ConfigMain PowerINV3Mini Grid Delay100MinutesOn-Site03/23/2021 12:27

ConfigMain PowerINV2Absorb Time30HoursOn-Site03/23/2021 12:27

ConfigMain PowerINV2Float Time24.10HoursOn-Site03/23/2021 12:27

ConfigMain PowerINV2Gen Upper Voltage Limit1400VACOn-Site03/23/2021 12:27

ConfigMain PowerINV3High Battery Cut-Out Delay00:00:0100:00:00hh:mm:ssOn-Site03/23/2021 12:27

ConfigMain PowerINV3High Battery Cut-Out Voltage56.40VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV3Low Battery Cut-Out Delay00:00:0600:00:00hh:mm:ssOn-Site03/23/2021 12:27

ConfigMain PowerINV2Low Battery Cut-Out Voltage480VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Re-Float Voltage52.80VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV3Grid Zero DOD Amps300AACOn-Site03/23/2021 12:27

ConfigMain PowerINV3Re-Bulk Voltage50.80VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV3Grid Zero DOD Volts480VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Grid Transfer Delay1,0000CyclesOn-Site03/23/2021 12:27

ConfigMain PowerINV2Gen Lower Voltage Limit1080VACOn-Site03/23/2021 12:27

ConfigMain PowerINV2Sell Voltage560VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Grid Lower Voltage Limit1080VACOn-Site03/23/2021 12:27

ConfigMain PowerINV2Absorb Voltage55.20VDCOn-Site03/23/2021 12:27

ConfigMain PowerINV2Grid Input AC Limit450AACOn-Site03/23/2021 12:27

ConfigMain PowerINV2EQ Time120HoursOn-Site03/23/2021 12:27

StatusMain PowerCOMMMGateway Partially Connected------On-Site03/23/2021 12:25

ConfigMain PowerCOMMMSystem Float Voltage053.6VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Absorb Voltage055.2VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Input AC Limit045AACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Charger Operating ModeOFFON--On-Site03/23/2021 12:23

ConfigMain PowerINV2Relay Mode0Gen Alert--On-Site03/23/2021 12:23

ConfigMain PowerINV2EQ Time012HoursOn-Site03/23/2021 12:23

ConfigMain PowerINV2Aux StatusOFFON--On-Site03/23/2021 12:23

ConfigMain PowerCOMMMSystem Absorb Voltage055.2VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Battery Voltage Calibrate-0.80CFOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Connect Delay00.5MinutesOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Input ModeGeneratorMini Grid--On-Site03/23/2021 12:23

ConfigMain PowerINV2Float Voltage053.6VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Connect Delay00.2MinutesOn-Site03/23/2021 12:23

ConfigMain PowerINV2AUX Relay OFF: Batt <044VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Pulse Spacing060CyclesOn-Site03/23/2021 12:23

ConfigMain PowerCOMMMSystem Inverter AC2 Input Limit022.5AACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Input ModeGeneratorMini Grid--On-Site03/23/2021 12:23

ConfigMain PowerINV2AUX Relay ON: Batt >056VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Aux Mode0Vent Fan--On-Site03/23/2021 12:23

ConfigMain PowerINV2Pulse Length08CyclesOn-Site03/23/2021 12:23

ConfigMain PowerCOMMMSystem Float Time024.1HoursOn-Site03/23/2021 12:23

ConfigMain PowerINV2Relay StatusOFFAuto--On-Site03/23/2021 12:23

ConfigMain PowerINV2AUX ON: Batt >056VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Slave Power Save Level01RankOn-Site03/23/2021 12:23

ConfigMain PowerINV2Charger AC Limit010AACOn-Site03/23/2021 12:23

ConfigMain PowerINV2AUX OFF Delay00.5MinutesOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Upper Voltage Limit0140VACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Upper Voltage Limit0132VACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Input Voltage Calibrate8-2CFOn-Site03/23/2021 12:23

ConfigMain PowerINV2Low Battery Cut-Out Voltage048VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Lower Voltage Limit0108VACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Transfer Delay01,000CyclesOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Input AC Limit035AACOn-Site03/23/2021 12:23

ConfigMain PowerINV2AUX OFF: Batt <044VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Grid Lower Voltage Limit0108VACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Output Voltage0240VACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Float Time024.1HoursOn-Site03/23/2021 12:23

ConfigMain PowerINV2AUX Relay OFF Delay00.5MinutesOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Input Voltage Calibrate8-3CFOn-Site03/23/2021 12:23

ConfigMain PowerINV2Sell Voltage056VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2AC Output Voltage Calibrate8-2CFOn-Site03/23/2021 12:23

ConfigMain PowerINV2AUX Relay ON Delay00.5MinutesOn-Site03/23/2021 12:23

ConfigMain PowerINV2EQ Voltage056.4VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Re-Float Voltage052.8VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Absorb Time03HoursOn-Site03/23/2021 12:23

ConfigMain PowerINV2Search Sensitivity010--On-Site03/23/2021 12:23

ConfigMain PowerINV2AUX ON Delay00.5MinutesOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Transfer Delay01,000msecsOn-Site03/23/2021 12:23

ConfigMain PowerCOMMMSystem Absorb Time03HoursOn-Site03/23/2021 12:23

ConfigMain PowerCOMMMSystem Inverter AC1 Input Limit045AACOn-Site03/23/2021 12:23

ConfigMain PowerINV2Low Battery Cut-In Voltage055.6VDCOn-Site03/23/2021 12:23

ConfigMain PowerINV2Gen Transfer Delay1,0000msecsOn-Site03/23/2021 12:20

ConfigMain PowerINV2Relay ModeGen Alert0--On-Site03/23/2021 12:20

ConfigMain PowerINV2Battery Voltage Calibrate0-0.8CFOn-Site03/23/2021 12:20

ConfigMain PowerINV2Absorb Voltage55.20VDCOn-Site03/23/2021 12:20

ConfigMain PowerINV2Grid Input AC Limit450AACOn-Site03/23/2021 12:20

ConfigMain PowerCC4Wakeup VOC Change60VDCOn-Site03/23/2021 12:20

ConfigMain PowerINV2Grid Lower Voltage Limit1080VACOn-Site03/23/2021 12:20

ConfigMain PowerINV2AUX OFF: Batt <440VDCOn-Site03/23/2021 12:20
User avatar
EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

this is also strange:
hi power surge.jpg
User avatar
EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

we need the tech support from Outback to check the system asap

Should we disconnect the mates from internet?
raysun
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Posts: 4591
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My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
Honda EU7000is gas fuel generator

Re: Something is wrong with the config events

Post by raysun »

With the weird events you've been reporting lately, definitely contact tech support, or an exorcist.

The help dialog in the lower left corner of OpticsRE is a pretty good pipeline into the support team:
20210323_071115.jpg
Meanwhile, consider disconnecting the Mates from the internet. This looks to be fallout from a corrupt communications channel.
fcwlp
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Posts: 791
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My RE system: GS8048A, FM80 w/3,600W PV Fixed, FM80 w/2,700W on Zomeworks tracker, Mate3, 24 Trojan 2V L16 1100AH @ C20, Grid-Tied with Kohler 14RESA LPG Generator and MEP-803 Diesel if needed.

I install and maintain grid-tied and off-grid systems in my area and consult on solar system design/operation.
Location: 80 miles NE of Phoenix at 5500'

Re: Something is wrong with the config events

Post by fcwlp »

I don't think it is a Mate/OpticsRE issue as I have seen nothing in AZ and no one else is reporting. Also the battery breaker tripping is unlikely a Mate issue and inverter 2 phase issue which may have caused battery breaker tripping further suggest it is not a Mate/OpticsRE issue. Also the majority of issues are on inverter 2. Can you run w/o inverter 2 to see if events persist?
raysun
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My RE system: Flexpower Two: (2) FXR3048A, (2) FM80, MATE3s, FlexNetDC
SimpliPhi 48-3.8 (6 @ 48v)
Outback IBR3 battery enclosure
REC Alpha 440W panels - 2 arrays: each of 4 strings of 2 in series
Honda EU7000is gas fuel generator

Re: Something is wrong with the config events

Post by raysun »

fcwlp wrote: Tue Mar 23, 2021 10:27 am I don't think it is a Mate/OpticsRE issue as I have seen nothing in AZ and no one else is reporting. Also the battery breaker tripping is unlikely a Mate issue and inverter 2 phase issue which may have caused battery breaker tripping further suggest it is not a Mate/OpticsRE issue. Also the majority of issues are on inverter 2. Can you run w/o inverter 2 to see if events persist?
Add the prior posts about strange Optics summary displays, and there may be more going on than the error reporting indicates.

I don't think its a system-wide Optics issue either, but if I was seeing this kind of aberrant system behavior, I'd be tempted to throw Wireshark on the line and see what the network packets look like - if only to eliminate external network communication issues.
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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

Is not the inverter 2 or 3. the inverter 1 had the battery breakers tripped. that suggest an overload event. the beakers are 125a on each positive leg. The only thing that could trigger that load is if the inverter tried to sell to the grid which it shouldn't as is configured for off grid. I am wandering if those config events could trigger the sell to grid temporary as it looks like is changing setting for few seconds and then back to initial values.
and the question is why this breakers trip when this config events were happening in the same time.
I am not the only one that see this type of events.
I will contact the support directly to see if they have any clue.
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David LeBow
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Re: Something is wrong with the config events

Post by David LeBow »

Contacting support directly is best done here: https://www.outbackpower.com/resources/ ... rt-request
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

David LeBow wrote: Tue Mar 23, 2021 10:47 am Contacting support directly is best done here: https://www.outbackpower.com/resources/ ... rt-request
just summited the case.

Thank you.
fcwlp
Forum Czar
Posts: 791
Joined: Wed Jan 22, 2020 9:40 am
My RE system: GS8048A, FM80 w/3,600W PV Fixed, FM80 w/2,700W on Zomeworks tracker, Mate3, 24 Trojan 2V L16 1100AH @ C20, Grid-Tied with Kohler 14RESA LPG Generator and MEP-803 Diesel if needed.

I install and maintain grid-tied and off-grid systems in my area and consult on solar system design/operation.
Location: 80 miles NE of Phoenix at 5500'

Re: Something is wrong with the config events

Post by fcwlp »

EA6LE-ONE wrote: Tue Mar 23, 2021 10:43 am Is not the inverter 2 or 3. the inverter 1 had the battery breakers tripped. that suggest an overload event. the beakers are 125a on each positive leg.
My thought was that the phase error on inverter 2 could have caused an "unusual" condition in inverter 1 causing excessive current to be pulled.
EA6LE-ONE wrote: Tue Mar 23, 2021 10:43 am I am wandering if those config events could trigger the sell to grid temporary as it looks like is changing setting for few seconds and then back to initial values.
The usual cause of the multiple config events is down-level firmware in the Mate3. If you have the current firmware installed, it may be time to reload the firmware.
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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

checking the log in more details I came to this:

ErrorMain PowerCOMMMRadian Firmware Revisions are Different than Master Inverter--------03/21/2021 02:08

I had this happening about a year ago and the fix was to pull the plug on the mate and plug it back. today I did just in case before I restarted the main inverter.

everything seems to be working well. is been about an year since I installed the solar panels for the main system and hasn't been shut down until today.

last weekend I just finish adding 24 more panels and started the 2 spare CCs in the system and I reset mate back then as well.

Before the inverter shut down today I got few messages from outback that setting been changed, I have notifications enabled in optics.

I then checked the opticsRE and the SOC in the graph wend down diving down to 0, the voltage looked ok and the rest of the graph was good also. Also I seen a red dot on the devices. I went to check and was reporting 2 devices needed attention. was one of the CCs and an inverter. shortly all the inverters disappeared and the graphs came back to normal with no SOC showing that went down to 0. at that moment I went back home to see what happened. and i found what i posted at the beginning of this post.

Still I find strange also that the graph was showing the dip of the SOC down to 0 and then no trace of that. like it never happened.

Right now everything works fine, no more errors and any events in the logs out of ordinary. Large loads kicking in and operating normally. Is like never happened.
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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

Everything worked fine for about 30 hours and then again hundreds of config events came up and then the firmware mismatch and the power wend down.
I checked online for upgrades for Mate3s and there is one from January that has one bug fixed:

"Fixed an issue that could cause the MATE3s to erroneously report inverter
firmware version mismatch errors and incorrectly shut down the inverter when
the mismatch report occurred."

Most of us check for updates when something is wrong. I do check when something new is out but many times if there is nothing wrong with my equipment I tend not to upgrade. I still keep my radians on the old firmware as new firmware is only grid-tie improved with no influence on off-grid.

I was using the firmware from November for about 4-5 months and why now this events happening twice in 30 hour interval?

Also the firmware I was using supposed to fix one bug that the SOC dives to 0, that did happened while I checked the system 2 days ago when it went down and then later removed from optics.

The good thig is that there is a good resolve in my case. Could've been worse as the main inverter went down because of overload. From the description of the bug is that if there is mismatch of the firmware the other inverters are shut down and inverter one is left to service all the loads. lucky that the breakers are good for 12KW surge.

So I think is very important when new firmware is released to be posted here. Maybe in more sections of the forum. The new firmware should've been posted in MATE, inverters and maybe CCs sections as it affects all.
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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

Everything worked fine after the firmware update until this morning when the mate lost connection to OpticsRE. I thought first that it was the internet, I reset the modem and checked to be sure is up and everything works as should be. Still no internet on the Mate3s. I press the port button and was no info about the ip, netmask etc. Reset the mate, after a longer time than usual the info came up and was connection to optics. went to my computer to check the optics and seemed to work fine. Few minutes later went down again. I connected with the browser and the mate seemed fine for a bit, then info from the status fields was disappearing until no status was displayed. I went to the mate and updated the firmware again to 1.4.6 and after reboot the port button was not doing anything anymore. checked the firmware and the ethernet processor was 000.000.000, also the last 2 CCs was displaying 000.000.000 as well. Tried another upgrade and this time the ethernet processor timed out and only the mate software was updated. did the bootloader update and nothing about the ethernet processor was displayed. I did a backup of the configuration and installed the spare Mate3s. everything went well, the inverters were shutdown during restore then they came back up and everything was working ok with exception of load grid transfer that didn't set the correct threshold value, from 24KW was 2.4KW. and was keep switching to grid after I keep drop it manually. Fixed that quickly and everything is well.
I contacted support and summarize what happened, asked to replace in optics the old mate with the new mate and do a RMA for my unit. sent the serial number pictures as well and they needed the picture of the network info for the mac address. They sent the standard update procedures to try the update again. The only thing I didn't do was to reset to factory default. I will try that when I get back home. the mate switch was taking a bit long so I sent a message directly through OpticsRE help link and Bruce responded immediately with the confirmation. So everything is back to normal now.

Later I will do the reset on the old mate and see if can be updated again. for now on the new Mate3s is updated to 1.4.3, did worked ok for me for a long time. Looks like my old mate is defective, will know more later. Could also be a problem with the firmware, the events with 1.4.5 that were exact problem fixed in 1.4.6 and that make me think that there might be something else wrong than the mate alone.

This is just a heads up in case something like this happens to any of you.
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EA6LE-ONE
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Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

Just did factory reset and the ethernet processor is not showing anymore. tried bootloader and normal update with 1.4.6 and 1.4.3 and no more ethernet. everything else is working ok. the firmware on all the devices is showing ok. Looks like the ethernet went bad on the old mate3s. Hope they will accept the RMA.
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EA6LE-ONE
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Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

The config events are back. not as many but few here there. The consensus was that they are read outs by the mate of the settings. I think that this is not just read outs. This config events do change the values of the fields for few minutes and then back. I have the evidence of that now as I was checking the new mate directly with the browser and I've seen that one of the CCs has the Equalizing voltage set to 0. I thought that maybe I forgot to set that CC and went to set it manually to value I use on all the CCs.
As I was checking the events I've seen this:

ConfigMain PowerCC6Snooze Mode Amps00.6ADCOn-Site03/31/2021 08:19

ConfigMain PowerCC6Snooze Mode Amps0.60ADCOn-Site03/31/2021 08:17

ConfigMain PowerCC4ON Time04HoursOn-Site03/31/2021 08:17

ConfigMain PowerCC4ON Time40HoursOn-Site03/31/2021 08:13

Config Main Power CC4 EQ Voltage 0 56.4 VDC EA6LE 03/31/2021 08:11

Config Main Power CC4 EQ Voltage 56.4 0 VDC On-Site 03/31/2021 08:10


StatusMain PowerCOMMMGateway Partially Connected------On-Site03/31/2021 08:09

ConfigMain PowerCC8Disconnect <054.4VDCOn-Site03/31/2021 07:26

ConfigMain PowerCC8Disconnect <54.40VDCOn-Site03/31/2021 07:23

So it seems that the this config events do change parameters on devices. this is concerning as I see a lot of critical values, like battery voltage absorb and float voltages changing to 0 and back for few minutes here and there.

I think is necessary to get a clearer answer from Outback support team what this events are? they are executed by mate software? they are coming as outside instructions to the mate?
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EA6LE-ONE
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Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

This are few really strange events that have out of this world values:

Config Main Power INV3 Mini Grid Connect to Grid 1,005 48 VDC On-Site 03/24/2021 18:40

Config Main Power CC6 EQ Voltage 6,553.4 56.4 VDC On-Site 03/24/2021 18:40

Config Main Power INV1 Charger AC Limit 148 10 AAC On-Site 03/24/2021 18:40

Config Main Power INV1 Re-Float Voltage 1,219 52.8 VDC On-Site 03/24/2021 18:40

Config Main Power INV3 Re-Bulk Voltage 514 50.8 VDC On-Site 03/24/2021 18:40
IT_Mike
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Re: Something is wrong with the config events

Post by IT_Mike »

Did you get an answer regarding the cause? My Mate3s is experiencing a similar issue over the past two days; Config changes attributed to 'On-Site', often to settings outside allowed ranges.

For example:
Config Home Radian COMM M Sell Current Limit 30 0 AAC On-Site 04/04/2021 08:23
Config Home Radian COMM M Sell Current Limit 0 30 AAC On-Site 04/04/2021 08:20
Config Home Radian COMM M Sell Current Limit 30 0 AAC On-Site 04/04/2021 08:17
Config Home Radian COMM M Sell Current Limit 0 30 AAC On-Site 04/04/2021 08:14
Config Home Radian COMM M Sell Current Limit 30 0 AAC On-Site 04/04/2021 08:11
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EA6LE-ONE
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Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

just be sure you are not firmware 1.4.5. They agreed I should stay for now on firmware 1.4.3
Firmware 1.4.6 should be safe but after my experience with the ethernet processor that went down I think ,for the moment, 1.4.3 is the one that worked the best.
they are suggesting that could be the cat5 cables from devices to the hub if they are too close to the power cable. I don't think that is an issue because that will be communication errors and not config commands so exact to change the values to 0 and then 3 minutes later back to its original.
I will make some shielded cables one day and change all outback cables from devices to the hub just to see if any change.
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EA6LE-ONE
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Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

I am still getting this config commands occasionally on firmware 1.4.3 and on 1.4.6.
be warned that this are not ghost messages as we believed before. they do change the values.
might be that the values are not changed on the devices but at least in the reading reported by mate.
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Re: Something is wrong with the config events

Post by pss »

I read the thread. About 4 weeks ago I too suddenly experienced wild swings of reported SOC and PV in an hour that was like 100 kW.
My event log was showing that literally every setting that there was was being spewed into the log non stop.

I unplugged the Mate 3S to power cycle and no help. I then tried to reflash the firmware and got some errors and the flash was not completed successfully.
For me the solution was to remove SD card from Mate 3S, copy all files to my computer, reformat the SD card, extract new firmware download to the card, copy back the necessary log files and history files, remount in Mate 3S and then flash the firmware. This procedure solved my abberant behavior.

So possibly your SD card could be a culprit and maybe worthy of inspection or replacement.
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EA6LE-ONE
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Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

pss wrote: Sun Apr 04, 2021 7:39 am
So possibly your SD card could be a culprit and maybe worthy of inspection or replacement.
I have an older 8GB SD card that I use for updates and never had any trouble updating the firmware. Once I had with the microSD card that came with the Mate3S that when I tried to back-up the configuration was not detected. removed it and took it out from the SD adapter and pushed it back and worked again. maybe clean the contacts on the microSD from time to time will be a good thing to do.
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Re: Something is wrong with the config events

Post by pss »

My card too worked perfectly fine until it didn't.
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Re: Something is wrong with the config events

Post by IT_Mike »

I went to 1.4.6 this morning, and the config changes have stopped for now.

I'll continue to monitor, but this may have started back around when yours was reported. I started having issues with it 'ignoring' Quiet Period around 3/24. This also seems to pop up near the Azure outages, so I don't know if data corruption is an issue.
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EA6LE-ONE
Forum Czar
Posts: 505
Joined: Tue May 05, 2020 7:51 am
My RE system: System 1:
MATE3s, 3 x Radian GS8048A,
6 x FLEXmax 100, HUB10,
2 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 6 x FLEXware ICS Plus,
78 x PANASONIC VBHN325SA17 325W

System 2:
MATE3s, Radian GS8048A,
2 x FLEXmax 100, HUB10
1 x EnergyCell 48V 2700RE,
1 x FLEXnet DC, 2 x FLEXware ICS
21 x PANASONIC VBHN325SA17 325W
Location: Providenciales, Turks & Caicos Isl.

Re: Something is wrong with the config events

Post by EA6LE-ONE »

pss wrote: Sun Apr 04, 2021 9:26 am My card too worked perfectly fine until it didn't.
for updates don't use the card from the mate. the SD cards have a limited writing cycles. I don't think the cards from the mate have many writing cycles but being used continuous could degrade faster as well.
pss
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Joined: Mon Jul 24, 2017 8:40 am
My RE system: 8330 watts in three strings, Flexmax 60 x 3, Radian 8048A, GSLC load center, Mate 3S, Hub 10.3, FN-DC and 900 Amp, 48V Trojan T105-RE battery bank.

Re: Something is wrong with the config events

Post by pss »

I was able to just reformat in desktop computer. But I think it is safe to say that the Mate probably runs a very light Linux version and lacks checksums and confirmation of writes and any error corrections.
I think Outback should standardize on a single card capacity and add some error correction when Mate 4 comes out.
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