Connection issue of inverter to internet

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Lorry
Forum Member
Posts: 15
Joined: Wed Aug 25, 2021 12:53 pm
My RE system: GS8048A Radian inverter

Connection issue of inverter to internet

Post by Lorry »

Dear OutBack Power Support Team

I have a problem when trying to connect the inverter to the internet. After I entering the MAC address of MATE 3s of the Radian 8048A inverter on the OpticsRE website, I always get the error: "It appears that the gateway device '00-90-EA-E0-8B-90' has not sent any information to the server recently. Please ensure that the device is connected to the internet". However, the MATE 3s already got an IP address after I clicked the hotkey "Port" on it. Could you give me some information to solve this problem?
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