Current System Status: Offline

Discussion about the OutBack OpticsRE system monitor

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provo
Forum Czar
Posts: 843
Joined: Thu Jul 27, 2006 4:34 pm
My RE system: Sixteen Evergreen EC-120
(4 strings, total 1920W)
Two SimpliPhi 3.8-m-24V
(300Ah total)
One FM80
One VFXR3524A
Hub 10
Mate3s
FNDC
Grid connection (no selling)
Honda EU3000is generator
Location: Sierra foothills

Current System Status: Offline

Post by provo »

Something I’ve never seen before: I noticed I hadn’t updated my System Info on the Mate3s since I changed batteries (thanks, Mike Curran!) So I did that on the Mate and now I can’t login to OpticsRE ("Current System Status: Offline"). The Mate itself works fine, and I can see the Mate webpage, so both ethernet and my ethernet-to-wifi adapter are still up.

I assume Optics still works for everyone else — it would be a crazy coincidence if it happened right when I changed some system information.

Any ideas?

Edit: The last entry in the Event History is "Gateway Device is offline." But I don't think that's true now, or I couldn't use the Mate or see the Mate webpage. It's just Optics that won't connect.

Edit #2: An hour later, and now I can't see the Mate3s webpage. I changed the TCP/IP address once and I could connect for a while, but now I've lost it again and changing the address doesn't work now. Problem with the Mate?
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David LeBow
OutBack Management
Posts: 651
Joined: Sun May 03, 2015 10:42 am
Location: Bellingham, WA

Re: Current System Status: Offline

Post by David LeBow »

This Knowledge Base article might be of some help: https://opticsre.uservoice.com/knowledg ... is-offline
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
provo
Forum Czar
Posts: 843
Joined: Thu Jul 27, 2006 4:34 pm
My RE system: Sixteen Evergreen EC-120
(4 strings, total 1920W)
Two SimpliPhi 3.8-m-24V
(300Ah total)
One FM80
One VFXR3524A
Hub 10
Mate3s
FNDC
Grid connection (no selling)
Honda EU3000is generator
Location: Sierra foothills

Re: Current System Status: Offline

Post by provo »

Problem solved after a call to Tech Support. Optics wouldn't connect to my system until I enabled DHCP in the Mate Networking panel. Funny, because the address it came up with was one I had used earlier....

It wanted to make the decision on its own!!

Thanks again, Dave :grin: .
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