Search found 241 matches

by Bryce Millet
Wed Sep 01, 2021 8:29 am
Forum: OpticsRE
Topic: Problem with reports?
Replies: 8
Views: 262

Re: Problem with reports?

Hi, At the risk of stating the blindingly obvious, is your email address correct? And do you have any spam filters on your email? Asking as it seems this problem is being experienced by just you. Cheers Garth Fair questions, but.... same email address that I've been subscribed to OpticsRE with, for...
by Bryce Millet
Wed Jul 14, 2021 10:47 am
Forum: OpticsRE
Topic: New Mate3
Replies: 2
Views: 207

Re: New Mate3

How do you change the mac address in Optices RE when the Mate 3 is replaced? If you still need help with this, you can open a request using the widget at the bottom left corner of the OpticsRE site after you sign in, or send me a private message here. Please include the MAC address of the new syste...
by Bryce Millet
Wed Jul 07, 2021 12:07 pm
Forum: OpticsRE
Topic: Loss of control access to Radian via Optics.
Replies: 4
Views: 190

Re: Loss of control access to Radian via Optics.

The sites have refreshed, and device map layout we received as the device reconnected appears to be valid this time.

Let me know if there are any additional devices missing from your system.
by Bryce Millet
Wed Jul 07, 2021 11:07 am
Forum: OpticsRE
Topic: Loss of control access to Radian via Optics.
Replies: 4
Views: 190

Re: Loss of control access to Radian via Optics.

I can assist you with this issue. I recommend power cycling the Mate3s following the instructions here . You can still do so remotely through OpticsRE, or on site if you have physical access to the system. If not I can try to a force a reconnection remotely by deleting some cached data, which should...
by Bryce Millet
Mon Jun 28, 2021 11:34 am
Forum: OpticsRE
Topic: Alert emails stopped working.
Replies: 3
Views: 231

Re: Alert emails stopped working.

I can look into this for you. Check your DMs as I may need to request more information.
by Bryce Millet
Fri Jun 11, 2021 10:34 am
Forum: OpticsRE
Topic: OPTICSre "connected" but nothing shows up in portal
Replies: 4
Views: 308

Re: OPTICSre "connected" but nothing shows up in portal

A couple of troubleshooting steps you can try: 1. Verify that the MAC address on the local display still matches what is in OpticsRE. 2. Power cycle the system, the ethernet processor may have gotten stuck in a bad state trying to resolve the DNS address that isn't resolved until this is done. For ...
by Bryce Millet
Thu Jun 10, 2021 9:59 am
Forum: OpticsRE
Topic: OPTICSre "connected" but nothing shows up in portal
Replies: 4
Views: 308

Re: OPTICSre "connected" but nothing shows up in portal

A couple of troubleshooting steps you can try: 1. Verify that the MAC address on the local display still matches what is in OpticsRE. 2. Power cycle the system, the ethernet processor may have gotten stuck in a bad state trying to resolve the DNS address that isn't resolved until this is done. For i...
by Bryce Millet
Wed Jun 09, 2021 10:44 am
Forum: OpticsRE
Topic: OpticsRe going offline for days
Replies: 14
Views: 1053

Re: OpticsRe going offline for days

Ok. i am now able to connect. fix = unplug the mate from my hub and let the mate power reboot. this is 100% a fix for me. what is the proper way to show my info so others can see my optics site? These three knowledge base articles should answer any questions you have: Inviting users: https://optics...
by Bryce Millet
Thu Jun 03, 2021 3:04 pm
Forum: OpticsRE
Topic: Known Issues
Replies: 80
Views: 56743

Re: Known Issues

Maintenance being performed on the server may cause temporary timeouts and graphing delays. We do not expect this to last for more than ten to fifteen minutes.' Update : Resolution is taking a bit longer than expected. Should be no more than another twenty minutes from now 15:21 Pacific time. Update...
by Bryce Millet
Wed Jun 02, 2021 10:19 am
Forum: OpticsRE
Topic: Planned OPTICS RE Maintenance - June 2, 08:00 PT
Replies: 2
Views: 365

Re: Planned OPTICS RE Maintenance - June 2, 08:00 PT

The update is live. Thank you for your patience!
by Bryce Millet
Wed May 26, 2021 1:42 pm
Forum: OpticsRE
Topic: Planned OPTICS RE Maintenance - June 2, 08:00 PT
Replies: 2
Views: 365

Planned OPTICS RE Maintenance - June 2, 08:00 PT

Maintenance Notification We will be performing updates on our servers Wednesday June 2 at 8:00 AM PT (15:00 UTC). This is a regular maintenance that requires taking various services offline for one to three hours. Loss of connectivity will occur for part of the update, but should be minimal. Thank ...
by Bryce Millet
Mon May 24, 2021 9:39 am
Forum: OpticsRE
Topic: Invalid Reading Correction
Replies: 4
Views: 303

Re: Invalid Reading Correction

Thanks Raysun for getting back. Checked my history. Stupid me, just realized that on that day I changed my old Rolls batteries to the new Simplify. The system was down. It is possible that when restarted the total kWh of the past 8/9 years got loaded in that one single day. Will ask the Outback tea...
by Bryce Millet
Wed May 19, 2021 4:22 pm
Forum: AXS Port
Topic: Replacing MATE with AXS Port
Replies: 2
Views: 408

Re: Replacing MATE with AXS Port

Must I do any pre-programming of the AXS Port device before connecting it in place of my MATE? If yes, how? Possibly. For the most part it is plug and go, but that is assuming that the default subnet address and DHCP settings for the AXS port do not require any adjustment to connect to your home ne...
by Bryce Millet
Mon Mar 15, 2021 2:27 pm
Forum: OpticsRE
Topic: Opticsre is down
Replies: 1
Views: 300

Re: Opticsre is down

Torino wrote: Mon Mar 15, 2021 2:23 pm Opticsre has been down for 30 min.
viewtopic.php?p=82438#p82438
by Bryce Millet
Mon Mar 15, 2021 2:26 pm
Forum: OpticsRE
Topic: Known Issues
Replies: 80
Views: 56743

Re: Known Issues

Microsoft is dealing with a global active directory issue that is preventing some of our services from authenticating properly. See https://status.azure.com/en-us/status for more information. You may be able to connect for a short time if your session has credentials which have not expired. Latest ...
by Bryce Millet
Mon Mar 15, 2021 2:04 pm
Forum: OpticsRE
Topic: Known Issues
Replies: 80
Views: 56743

Re: Known Issues

Microsoft is dealing with a global active directory issue that is preventing some of our services from authenticating properly. See https://status.azure.com/en-us/status for more information.

You may be able to connect for a short time if your session has credentials which have not expired.
by Bryce Millet
Mon Mar 15, 2021 1:32 pm
Forum: OpticsRE
Topic: Optics website not workjng
Replies: 4
Views: 479

Re: Optics website not workjng

Microsoft is having an active directory issue that is preventing some of our services from authenticating properly. See https://status.azure.com/en-us/status for more information.

You may be able to connect for a short time if your session has credentials which have not expired.
by Bryce Millet
Mon Feb 15, 2021 3:06 pm
Forum: OpticsRE
Topic: array size on optic re
Replies: 2
Views: 382

Re: array size on optic re

See this article for an explanation of how it works: https://opticsre.uservoice.com/knowledgebase/articles/1811017-can-t-change-the-size-of-my-solar-array OpticsRE limits the settable amount to the nameplate rating of your installed devices, however the display does account for going over that amoun...
by Bryce Millet
Wed Jan 27, 2021 11:45 am
Forum: OpticsRE
Topic: Issues with Optics today?
Replies: 4
Views: 523

Re: Issues with Optics today?

Is it just me, or is Optics having issues showing summary screen images? Mine look to be from yesterday. I have been keeping an eye on server status since the incident and have not seen any glaring issues since we deployed the fix on Monday night to the website. The device service endpoint was not ...
by Bryce Millet
Wed Dec 16, 2020 8:48 am
Forum: OpticsRE
Topic: Known Issues
Replies: 80
Views: 56743

Re: Known Issues

We have temporarily disabled the SkyBox's Device Map -> Battery Configuration "Battery Description" field after discovering a critical error that causes unwanted configuration changes. The issue will be fixed in emergency patch 1.4.3, which will be out as soon as possible. Is this issue r...
by Bryce Millet
Wed Dec 16, 2020 8:39 am
Forum: OpticsRE
Topic: Known Issues
Replies: 80
Views: 56743

Re: Known Issues

There was a gmail issue causing a subset of users with the @gmail address to be unable to receive mail from 2020/12/14, 2:30 PM to 12/15/20, 3:51 PM Pacific time. This included a small amount of mail from OpticsRE. The issue has been resolved. You can find more information on Google's Gmail - Servic...
by Bryce Millet
Wed Dec 09, 2020 1:36 pm
Forum: OpticsRE
Topic: Known Issues
Replies: 80
Views: 56743

Re: Known Issues

We have temporarily disabled the SkyBox's Device Map -> Battery Configuration "Battery Description" field after discovering a critical error that causes unwanted configuration changes. The issue will be fixed in emergency patch 1.4.3, which will be out as soon as possible.
by Bryce Millet
Wed Dec 09, 2020 10:49 am
Forum: OpticsRE
Topic: Optics Bug changed all of my battery settings!
Replies: 3
Views: 590

Re: Optics Bug changed all of my battery settings!

We have temporarily disabled that input until an emergency patch can be released as soon as possible.
by Bryce Millet
Wed Dec 09, 2020 9:47 am
Forum: OpticsRE
Topic: Optics Bug changed all of my battery settings!
Replies: 3
Views: 590

Re: Optics Bug changed all of my battery settings!

Thank you for the detailed report.

We are working on fixing this and will have an emergency OpticsRE patch out today to resolve this issue. A future SkyBox update will also contain further input sanitization to prevent these problems.
by Bryce Millet
Tue Dec 08, 2020 10:36 am
Forum: OpticsRE
Topic: Planned OPTICS RE Maintenance - December 7, 08:00 PT
Replies: 4
Views: 1032

Re: Planned OPTICS RE Maintenance - December 7, 08:00 PT

SkyBox: Fixed an issue with some battery field labels not appearing correctly on newer firmware versions. Versions before 1.5.18 will show "Total Amp Hours" for some fields while versions after that will show "Amp Hours Per String". Hey Bryce - My Skybox shows the latest firmwar...