OutBack Power Technologies User Forum

mexsudo wrote: ↑Tue May 17, 2022 7:32 am same problem here.
this is a User Forum, none of the Outback employees come here.

so, how do we report this to Outback?

Oh... how wrong you are!

We're aware of the issue and are posting about it here: viewtopic.php?t=17366

raysun wrote: ↑Sun Apr 24, 2022 3:38 pm If not, then likely its a bug in the OpticsRE reporting, ...

The error shown was on the Mate3. OpticsRE isn't responsible for the controller's timestamps.

Can't really blame the supplier, I'm afraid. Internal bureaucratic SNAFU.

OpticsRE seems to be up and running again. Apologies to all for the unscheduled *excitement*.

David

"Would have been nice if Outback had let everyone know they were going to stop providing Optics RE to their customers." We have no intention to stop providing OpticsRE. The domain was indeed not correctly renewed. Reasons sold separately (but, again... #-o ) We're working with the domain s...

Pardon our dust.

We're aware of the issue and we're working on it. I could give you the details, but let me summarize for brevity:

David

Pardon our dust.

We're aware of the issue and we're working on it. I could give you the details, but let me summarize for brevity:

David

provo wrote: ↑Mon Oct 18, 2021 1:43 pm
Thanks, Dave. This is what I'm seeing in the Mate3s device map, and the Devices panel under the gear menu says the same. Where do I see the ethernet vs main processor firmware versions?

On the Mate3S front panel itself.

No problems so far, except Optics still says I'm on 1.4.6 this morning. The Mate3s webpage showed a successful upgrade to 1.4.7 immediately after I did it. Maybe Optics always takes a few days? I don't remember that in the past, but there's I lot I don't remember :-). Double check the version infor...

Hi Richard,

In the upper-right of each page you'll see your account name when you're logged on. Click on that and select "User Control Panel".

Then select the "Profile Tab" and then "Edit Account Settings".

Hope that helps!

I'm sorry to hear that you're having reconnection problems. Are either of these OpticsRE Knowledge Base articles any help? https://opticsre.uservoice.com/knowledgebase/articles/1824826-my-gateway-is-offline https://opticsre.uservoice.com/knowledgebase/articles/1197058-mate3-troubleshooting-network-c...

This Knowledge Base article might be of some help: https://opticsre.uservoice.com/knowledg ... is-offline

Things *could* be back to normal. There had been some server maintenance going on and there seemed to be a cache issue.

Things *appear* normal again... thanks for reporting!

D.

Checking...

Bonus question: when I look at this thread, I seem to be the only one with an Avatar showing. Do you have one defined?

I'm not sure the forum can deal with the suggestion.

Yeah... unfortunately, no. We could make those fields mandatory when registering, but that will cost us some headache as well, I'm afraid.

In total agreement, thanks for the post. We currently have two OutBack Forum-specific profile fields: "My RE System" and "My Optics Site Name". "My RE System" helps others (forum users, OutBack staff) help you , since they can get some information about your set up with...

thesolarnewbie wrote: ↑Tue Jun 08, 2021 10:19 am Im in the same boat. offine line. upluging network cable(mate/wifi bridge) does nothing.

If you were to put your OpticsRE site name in your forum profile, someone could have a look.

Is your internet supplied via cable, satellite, or some other third thing?

Mike’s right. (Thanks, Mike!)

Here is a how to video:

https://youtu.be/-vLqkGlT4M0

(Thanks, Jorge!)

Would you mind confirming your OpticsRE site name? I can't find yours in the system.

pioneerMan wrote: ↑Mon May 10, 2021 12:28 pm I prefer 12 hour time and not 24 hour time. But in different places in the Mate settings I get both. How can we submit suggestions for future firmware updates that would address this inconsistency?

You just did! I've passed this along to the Mate3 team for consideration.

Some general information can be found in the OpticsRE Knowledge Base, here: https://opticsre.uservoice.com/knowledgebase

The knowledge base may be of some help. In general: https://opticsre.uservoice.com/knowledgebase In particular: https://opticsre.uservoice.com/knowledgebase/articles/1824826-my-gateway-is-offline The auto-reboot feature can be found in the Device map, select the Mate3S and click the Connectivity tab...

Contacting support directly is best done here: https://www.outbackpower.com/resources/ ... rt-request

I just knew that this engineering degree would come in handy one day...

I've given this post a nudge into technical support.

Those emojis show up ok on my desktop browser. Checking my iPhone... I get a swath of blank boxes.

Checking...