Search found 657 matches

by David LeBow
Tue May 17, 2022 10:01 am
Forum: OpticsRE
Topic: System offline - strange error after multiple screen refreshes
Replies: 12
Views: 107

Re: System offline - strange error after multiple screen refreshes

mexsudo wrote: Tue May 17, 2022 7:32 am same problem here.
this is a User Forum, none of the Outback employees come here.

so, how do we report this to Outback?
Oh... how wrong you are!

We're aware of the issue and are posting about it here: viewtopic.php?t=17366
by David LeBow
Mon Apr 25, 2022 8:49 am
Forum: Mate3 / Mate3s
Topic: Inaccurate dates in Event History Detail
Replies: 3
Views: 60

Re: Inaccurate dates in Event History Detail

raysun wrote: Sun Apr 24, 2022 3:38 pm If not, then likely its a bug in the OpticsRE reporting, ...
The error shown was on the Mate3. OpticsRE isn't responsible for the controller's timestamps.
by David LeBow
Fri Mar 18, 2022 11:51 am
Forum: OpticsRE
Topic: Optics server appears to be down
Replies: 26
Views: 541

Re: Optics server appears to be down

Can't really blame the supplier, I'm afraid. Internal bureaucratic SNAFU.

OpticsRE seems to be up and running again. Apologies to all for the unscheduled *excitement*.

David
by David LeBow
Fri Mar 18, 2022 11:27 am
Forum: OpticsRE
Topic: Optics server appears to be down
Replies: 26
Views: 541

Re: Optics server appears to be down

"Would have been nice if Outback had let everyone know they were going to stop providing Optics RE to their customers." We have no intention to stop providing OpticsRE. The domain was indeed not correctly renewed. Reasons sold separately (but, again... #-o ) We're working with the domain s...
by David LeBow
Fri Mar 18, 2022 9:49 am
Forum: Website & Forum
Topic: 18 Mar 22: it would appear Optics is down
Replies: 7
Views: 2761

Re: 18 Mar 22: it would appear Optics is down

Pardon our dust.

We're aware of the issue and we're working on it. I could give you the details, but let me summarize for brevity: #-o

David
by David LeBow
Fri Mar 18, 2022 9:48 am
Forum: OpticsRE
Topic: Optics server appears to be down
Replies: 26
Views: 541

Re: Optics server appears to be down

Pardon our dust.

We're aware of the issue and we're working on it. I could give you the details, but let me summarize for brevity: #-o

David
by David LeBow
Mon Oct 18, 2021 1:48 pm
Forum: Mate3 / Mate3s
Topic: Mate3s 001.004.007 firmware update
Replies: 20
Views: 1012

Re: Mate3s 001.004.007 firmware update

provo wrote: Mon Oct 18, 2021 1:43 pm
Thanks, Dave. This is what I'm seeing in the Mate3s device map, and the Devices panel under the gear menu says the same. Where do I see the ethernet vs main processor firmware versions?
On the Mate3S front panel itself.
by David LeBow
Mon Oct 18, 2021 9:42 am
Forum: Mate3 / Mate3s
Topic: Mate3s 001.004.007 firmware update
Replies: 20
Views: 1012

Re: Mate3s 001.004.007 firmware update

No problems so far, except Optics still says I'm on 1.4.6 this morning. The Mate3s webpage showed a successful upgrade to 1.4.7 immediately after I did it. Maybe Optics always takes a few days? I don't remember that in the past, but there's I lot I don't remember :-). Double check the version infor...
by David LeBow
Fri Oct 15, 2021 10:02 am
Forum: Website & Forum
Topic: How to change my forum password?
Replies: 1
Views: 3759

Re: How to change my forum password?

Hi Richard,

In the upper-right of each page you'll see your account name when you're logged on. Click on that and select "User Control Panel".

Then select the "Profile Tab" and then "Edit Account Settings".

Hope that helps!
by David LeBow
Tue Oct 05, 2021 8:34 am
Forum: Mate3 / Mate3s
Topic: mate 3 does not reconnect
Replies: 4
Views: 462

Re: mate 3 does not reconnect

I'm sorry to hear that you're having reconnection problems. Are either of these OpticsRE Knowledge Base articles any help? https://opticsre.uservoice.com/knowledgebase/articles/1824826-my-gateway-is-offline https://opticsre.uservoice.com/knowledgebase/articles/1197058-mate3-troubleshooting-network-c...
by David LeBow
Tue Jul 27, 2021 9:28 am
Forum: OpticsRE
Topic: Current System Status: Offline
Replies: 2
Views: 460

Re: Current System Status: Offline

This Knowledge Base article might be of some help: https://opticsre.uservoice.com/knowledg ... is-offline
by David LeBow
Wed Jul 07, 2021 5:09 pm
Forum: Website & Forum
Topic: Post any forum strangeness here
Replies: 166
Views: 263582

Re: Post any forum strangeness here

Things *could* be back to normal. There had been some server maintenance going on and there seemed to be a cache issue.

Things *appear* normal again... thanks for reporting!

D.
by David LeBow
Wed Jul 07, 2021 4:35 pm
Forum: Website & Forum
Topic: Post any forum strangeness here
Replies: 166
Views: 263582

Re: Post any forum strangeness here

Checking...

Bonus question: when I look at this thread, I seem to be the only one with an Avatar showing. Do you have one defined?
by David LeBow
Thu Jul 01, 2021 2:47 pm
Forum: Website & Forum
Topic: User system info
Replies: 8
Views: 18092

Re: User system info

I'm not sure the forum can deal with the suggestion.
Yeah... unfortunately, no. We could make those fields mandatory when registering, but that will cost us some headache as well, I'm afraid.
by David LeBow
Thu Jul 01, 2021 10:43 am
Forum: Website & Forum
Topic: User system info
Replies: 8
Views: 18092

Re: User system info

In total agreement, thanks for the post. We currently have two OutBack Forum-specific profile fields: "My RE System" and "My Optics Site Name". "My RE System" helps others (forum users, OutBack staff) help you , since they can get some information about your set up with...
by David LeBow
Tue Jun 08, 2021 10:25 am
Forum: OpticsRE
Topic: OpticsRe going offline for days
Replies: 24
Views: 2118

Re: OpticsRe going offline for days

thesolarnewbie wrote: Tue Jun 08, 2021 10:19 am Im in the same boat. offine line. upluging network cable(mate/wifi bridge) does nothing.
If you were to put your OpticsRE site name in your forum profile, someone could have a look.

Is your internet supplied via cable, satellite, or some other third thing?
by David LeBow
Fri May 28, 2021 6:24 pm
Forum: OutBack
Topic: Radian GS3548E
Replies: 4
Views: 956

Re: Radian GS3548E

Mike’s right. (Thanks, Mike!)

Here is a how to video:

https://youtu.be/-vLqkGlT4M0

(Thanks, Jorge!)
by David LeBow
Fri May 28, 2021 10:19 am
Forum: OutBack
Topic: Radian GS3548E
Replies: 4
Views: 956

Re: Radian GS3548E

Would you mind confirming your OpticsRE site name? I can't find yours in the system.
by David LeBow
Mon May 10, 2021 12:47 pm
Forum: Mate3 / Mate3s
Topic: Why are there mixed time formats throughout the Mate?
Replies: 4
Views: 531

Re: Why are there mixed time formats throughout the Mate?

pioneerMan wrote: Mon May 10, 2021 12:28 pm I prefer 12 hour time and not 24 hour time. But in different places in the Mate settings I get both. How can we submit suggestions for future firmware updates that would address this inconsistency?
You just did! I've passed this along to the Mate3 team for consideration.
by David LeBow
Mon Apr 19, 2021 7:59 am
Forum: Mate3 / Mate3s
Topic: Need help learning OPTICSre, will pay for tutoring.
Replies: 4
Views: 508

Re: Need help learning OPTICSre, will pay for tutoring.

Some general information can be found in the OpticsRE Knowledge Base, here: https://opticsre.uservoice.com/knowledgebase
by David LeBow
Thu Mar 25, 2021 3:20 pm
Forum: OpticsRE
Topic: OpticsRe going offline for days
Replies: 24
Views: 2118

Re: OpticsRe going offline for days

The knowledge base may be of some help. In general: https://opticsre.uservoice.com/knowledgebase In particular: https://opticsre.uservoice.com/knowledgebase/articles/1824826-my-gateway-is-offline The auto-reboot feature can be found in the Device map, select the Mate3S and click the Connectivity tab...
by David LeBow
Tue Mar 23, 2021 10:47 am
Forum: OpticsRE
Topic: Something is wrong with the config events
Replies: 24
Views: 2217

Re: Something is wrong with the config events

Contacting support directly is best done here: https://www.outbackpower.com/resources/ ... rt-request
by David LeBow
Fri Mar 19, 2021 4:25 pm
Forum: Photos of My OutBack Power System
Topic: A place to post images of your OutBack Power System
Replies: 17
Views: 3768

Re: A place to post images of your OutBack Power System

I just knew that this engineering degree would come in handy one day...


Photos.jpg
by David LeBow
Thu Mar 04, 2021 4:16 pm
Forum: OutBack
Topic: What gives? Two months in repair, no info
Replies: 3
Views: 678

Re: What gives? Two months in repair, no info

I've given this post a nudge into technical support.
by David LeBow
Thu Mar 04, 2021 8:38 am
Forum: Website & Forum
Topic: Active topics shortcut she no work
Replies: 5
Views: 2443

Re: Active topics shortcut she no work

Those emojis show up ok on my desktop browser. Checking my iPhone... I get a swath of blank boxes.

Checking...